Few human acts are more significant than serving to protect and defend one’s country. Yet unfortunately, as returned service men and women know too well, the adverse physical, mental and emotional effects can last long after landing on home soil. As well as treatment for immediate injuries, many returned service personnel require ongoing, long-term care and multiple healthcare services for chronic pain or disability, injuries that deteriorate over time and delayed-onset conditions such as arthritis.

At Soaring Health, we are dedicated to working with the provisions of the Department of Veteran’s Aairs (DVA) to ensure that veterans receive optimal treatment without being out of pocket – we charge no gap payment for eligible clients – and help facilitate their return to living a rich, full and well civilian life. If you are eligible and wish to book an appointment, you’ll need to bring your Veteran Card in prior to seeing a practitioner. If you do not have a gold or white DVA card and would like to check whether you’re eligible, you can contact DVA on 1800 555 254.

If you’ve just been injured, the first important step is to notify your employer and create an incident report. You’ll then be given a WorkSafe claim form, which you should take to your GP, who can help you with the required medical details for your application. Once you have lodged this form with WorkSafe, you will receive an email confirming your approval to start treatment. You can then book an initial assessment appointment with Soaring Health.

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Soaring Health services available to Veteran Cardholders include

Gold cardholders have unlimited access to our services, according to clinical need.


White card holders can also access all services, but only for treatment of specific conditions such as arthritis or degenerative conditions.

Conditions we treat

While a condition or injury’s eligibility for treatment under DVA provisions depends on veteran card type, common conditions treated by Soaring Health practitioners among DVA clients include

  • Osteoarthritis
  • Carpal Tunnel Syndrome
  • Lumbar Spondylosis
  • Rotator Cuff Syndrome
  • Intervertebral Disc Prolapse
  • Acute sprain and strain
  • Irritable Bowel Syndrome (IBS)
  • Posttraumatic Stress Disorder (PTSD)
  • Depressive and anxiety disorders
  • Alcohol or substance dependence and abuse
DVA Clinical Consultations

We have designed our clinics to ensure that the Soaring Health experience is seamless, welcoming and therapeutic for clients with varying needs and abilities. Facilities such as ramps, wide corridors, hand rails, large change rooms and selected furniture enable seamless access to our state-of-the-art therapy rooms, which are equipped with all the resources required to provide you with a goal-driven, therapeutic consultation.

Telehealth Consultations

Soaring Health provided telehealth consultations well before the COVID pandemic. We have refined remote consultations to deliver seamless, secure, easy-to-join telehealth appointments while providing the same level of treatment service you’d receive with an in-person consultation. Connecting with your Soaring Health practitioner really is as simple as clicking a button, no matter where you are. As well as bypassing travel and mobility limitations, telehealth is recommended for clients with a compromised immune system. We strive to make your treatment experience as safe and convenient as possible.


Department of Veteran’s Affair (DVA) What is it?

Department of Veteran’s Affair (DVA) is an Australian Government owned company which provides support for veterans who have served or are serving members in the Australian Defense Force with at least one day of continuous full-time service.

Who is eligible?

Veterans who have served in the Australian Defense Force (depending on their situation) with at least one day of continuous full-time service. Soaring Health offers services to those holding a gold or white DVA card.

What support is available?

The Veteran Card will be provided to those met the eligibility. The cardholder (either gold or white cardholder) will be eligible to receive following services based on their needs.

Any costs?

Soaring Health Sports, Wellness & Community Centre in Thomastown does not charge any gap payments to white & Gold cardholders. The DVA Gold Cardholder can access to the services listed above according to clinical need. The DVA White Cardholder can access to the services listed above for treatment of specific conditions only.

How to start?

For more information regarding Soaring Health Services for DVA clients, please contact Soaring Health Community Programs on 9013-5987. If you do not have a gold or white DVA card and would like to check if you’re eligible, call the Victorian DVA oce on 1800 555 254.