Many people associate the Australian government’s My Aged Care program purely with practical assistance with daily tasks and activities. But if you’re aged over 65, you may also be able to access Soaring Health services such as physiotherapy, hydrotherapy and home services fee-free through My Aged Care provisions, to enable you to maintain or regain capacities necessary for daily living, and relieve pain and conditions that may otherwise compromise your quality of life. Depending on your circumstances, you may ask your case manager to request these services as part of your support package.

Eligibility for services

Eligibility criteria for My Aged Care varies, but the program broadly applies to those aged over 65 who are finding it increasingly difficult to perform tasks and activities of daily life. There are four types of packages with different levels of financial support. Qualifying for these packages requires a face-to-face assessment with a My Aged Care assessor. Once you’ve been approved for My Aged Care package, accessing no-fee Soaring Health services requires that your case manager allocates these services. While costs of services for My Aged Care recipients depend on financial situation, types of services and individual service providers, Soaring Health does not charge any out-of-pocket costs for most services.

If you’re already receiving a My Aged Care support package

You’ll need to ask your case manager to allocate the Soaring Health services you require (they effectively decide your eligibility for our services). When requesting these services, try to support your request with clear rationale aligned with your case goals (such as, ‘physiotherapy would remove mobility limitations and enable me to perform domestic tasks independently’).

Client referrals for case managers

If you’re a case manager wishing to refer a client for treatment under My Aged Care provisions, simply email the client’s details and the name of the practitioner you’d like them to see to We can arrange the bookings and invoice your organisation directly, rather than billing your client at the time of consultation.

My Aged Care Clinical Consultations

We have designed our clinics to ensure that the Soaring Health experience is seamless, welcoming and therapeutic for clients with varying needs and abilities. Facilities such as ramps, wide corridors, hand rails, large change rooms and selected furniture enable seamless access to our state-of-the-art therapy rooms, which are equipped with all the resources required to provide you with a goal-driven, therapeutic consultation.

In Home Consultations

Soaring Health’s in-home services enable you to access the treatment and care you require in the comfort of your own home. In-home services also enable our physiotherapists to see your home environment and provide you with practical advice, recommendations and personalised do-it-yourself therapy to optimise your level of functioning. To find out whether home services are available in your area, please call our friendly team on (03) 9013-5987.

Community Consultations

Your Soaring Health practitioners are experienced in providing community consultations at community centres, respite centres, schools, aged care facilities and kindergartens. Soaring Health practitioners have the required training and authorisations to provide medical therapeutic services at these centres. Seeing our clients in these settings allows us to work on community participation goals, behavioural support plans and social interactions in different dynamic and real-life environments. Please speak to your Soaring Health practitioner about community consultations.

Telehealth Consultations

Soaring Health provided telehealth consultations well before the COVID pandemic. We have refined remote consultations to deliver seamless, secure, easy-to-join telehealth appointments while providing the same level of treatment service you’d receive with an in-person consultation. Connecting with your Soaring Health practitioner really is as simple as clicking a button, no matter where you are. As well as bypassing travel and mobility limitations, telehealth is recommended for clients with a compromised immune system. We strive to make your treatment experience as safe and convenient as possible.