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My Aged Care (MAC): What is it?

If you’re aged over 65, you may also be able to access Soaring Health services such as physiotherapy, hydrotherapy and home services fee-free through the government’s My Aged Care program, to enable you to maintain or regain capacities necessary for daily living, and relieve pain and conditions that may otherwise compromise your quality of life. Depending on your circumstances, you may ask your case manager to request these services as part of your support package.

Who’s eligible?

Eligibility criteria for My Aged Care varies, but the program broadly applies to those aged over 65 who are finding it increasingly difficult to perform tasks and activities of daily life. There are four types of packages with different levels of financial support. Qualifying for these packages requires a face-to-face assessment with a My Aged Care assessor. Once you’ve been approved for My Aged Care package, accessing no-fee Soaring Health services requires that your case manager allocates these services. While costs of services for My Aged Care recipients depend on financial situation, types of services and individual service providers, Soaring Health does not charge any out-of-pocket costs for most services.

What Services are available to My Aged Care clients?

Soaring Health provides the following services eligible clients with a My Aged Care package: 

  • Physiotherapy
  • Hydrotherapy
  • Home and garden services


How do I get started?

If you’re already receiving a My Aged Care support package

You’ll need to ask your case manager to allocate the Soaring Health services you require (they effectively decide your eligibility for our services). When requesting these services, try to support your request with clear rationale aligned with your case goals (such as, ‘physiotherapy would remove mobility limitations and enable me to perform domestic tasks independently’). 

If you’re not receiving My Aged Care assistance and wish to access Soaring Health’s services as part of a My Aged Care support package

The first step is to obtain a referral for My Aged Care assessment. Our staff can make this referral for you online or by phone or fax. Following the referral, you will be required to undergo a face-to-face assessment at your own home (the assessor will call you to arrange a time). To organise a referral, please contact our community engagement team on 9013-5987 or email hello@soaringhealth.com.au. You may also apply to My Aged Care directly by visiting www.myagedcare.gov.au or calling 1800 200 422.

I'm a case manager. How do I refer a client?

To refer a client for treatment under My Aged Care provisions, simply email the client’s details and the name of the practitioner you’d like them to see to hello@soaringhealth.com.au. We can arrange the bookings for you and invoice your organisation directly, rather than billing your client at the time of consultation.  


Chiropractic services

Complex injuries and conditions can feel like a life sentence of trying to find answers and solutions. Moreover, whether you find relief may depend on who you consult and asking the right questions. A chiropractor, for instance, is an expert at treating spinal and neural injuries and can identify misalignments and postural nuances that cause pain, limit movement and may have a domino effect – causing secondary injuries. Because the spine is delicate, a Soaring Health chiropractor will conduct a thorough initial assessment and refer you for any relevant X-rays or scans, if required, before devising a treatment plan that helps you to regain optimal mobility, function and freedom.



Remaining physically well and active and maintaining your treasured independence requires conscientious self-management. That means being mindful of how your environment affects your risk for falls and injuries, and undertaking strategic exercise as a form of maintenance (consider that walk an investment in keeping your desired lifestyle). As part of our community program, a Soaring Health physiotherapist will not only write a personalised exercise plan to maintain and improve physical function, they will visit your home and guide you in performing it safely and effectively using the available space and resources. They’ll also appraise the space and recommend any improvements to reduce injury risk, facilitate independence and enable you to stay strong, well and active.

Home Services

Physiotherapy Home Services

If your injury or disability make it difficult to attend appointments, why not let your treatment team of allied health professionals come to you? As well as eliminating the stress and hassle of transportation, home visits by Soaring Health’s physiotherapists, chiropractors, dietitians and occupational therapists have the fringe benefit of integrating exercises into your daily environment using available space and resources – increasing the likelihood that you’ll follow your program and realise your rehabilitation goals.



Nowhere is the phrase ‘let food be thy medicine’ more apt than in recovery from injury and chronic pain. What you eat can help or hinder the healing of bones, muscles and wounds, making diet a powerful tool in rehabilitation. Consuming certain foods can also ease the inflammation that can exacerbate and prolong pain – potentially reducing reliance on medications. Whether your goal is a return to your regular level of function or freedom from the limitations of chronic pain, a Soaring Health dietitian will comprehensively assess your condition or injuries and tailor a meal plan to support your recovery goals and food preparation capabilities. They will also educate you about food types, nutrients and dietary practices that empower you to take charge of your own nutrition.


Occupational Therapy

Facing the effects of injury and conditions that undermine your usual level of function can be frustrating and frightening. Not only is it confronting to realise you can’t do what once seemed like simple tasks, but you may fear that you’ll forever be limited and reliant on others. That’s where an occupational therapist comes in. Effectively an ‘independence partner’, a Soaring Health occupational therapist will visit your home, appraise the environment, identify your strengths and weaknesses and devise creative, practical solutions that enable you to tick off your to-do list – from showering to food shopping and attending appointments – and facilitate your return to your previous level of function and independence.

Products and

Products and Supports

Accessing products and technology to assist with injuries can be complicated. Soaring Health simplifies the process by assessing and fitting you for aids and supports that promote optimal long-term recovery, and ordering them on your behalf. Soaring Health stocks a range of orthopaedic braces, joint supports and medical aids that may be recommended by one of our health specialists to help ease your transition back to full physical strength. If we don’t have what you need, we can order it to arrive within 48 hours. Some technology may require an occupational therapist letter of recommendation. Soaring Health’s Occupational therapist can visit your home or workplace and advice you on the necessary products. 

Cleaning and
domestic services

Cleaning and domestic services

Serious injuries can make performing basic domestic tasks difficult or impossible. What’s more, trying to push through pain and limited movement to complete tasks such as vacuuming can worsen injuries and prolong recovery time. If an accident or disability has limited your ability to complete your regular cleaning, Soaring Health’s home cleaners can assist with tasks such as dusting, mopping and vacuuming – leaving you free to focus on your recovery.


Gardening services

Gardens often become collateral damage during the rehabilitation process, but you needn’t watch your treasured plants wither while you’re out of action. Soaring Health’s home garden service will help keep your garden healthy and thriving until you’re ready to return to your usual activities. Soaring Health’s garden maintenance services are available year round.



Whether you’re recovering from injury or managing chronic pain or arthritis, it can be hard to know quite how far to push your body. Engaging in certain types of exercise too soon can work against goals such as improved function and pain reduction and prolong the rehabilitation process. Enter hydrotherapy, which harnesses the buoyancy of water to enable exercise that restores strength and mobility – minus the stress on joints of weight-bearing, land-based exercise. Tailored to your needs by a Soaring Health physiotherapist, hydrotherapy can also relieve muscle spasm, aches and pains, which can result in immediate improvements in function, strength and mobility.

Gym and

Gym and Rehabilitation Exercises

Soaring Health is located inside Thomastown Recreation & Aquatic Centre so we have access to a fully-equipped gym. Exercise is integral to how quickly you recover from injury and whether you regain your previous level of function. This isn’t the time for guesswork or a generic workout plan. For effective rehabilitation, it’s important to work methodically to strengthen both supporting and injured muscles and joints while promoting tissue repair. It’s also crucial to practise correct technique (incorrect form can inadvertently prevent healing or even worsen injuries). Like a personal trainer with specialist knowledge of anatomy, pain and how the body responds to trauma, a Soaring Health physiotherapist will guide you in performing customised workouts designed to support your recovery goals and maximise the healing effects of movement.