If a participant, client, or patient needs to cancel or reschedule an appointment, they are required to give Soaring Health 7 days' notice. If a cancellation is made within 7 days, 100% payment will be required.
In the event of an unforeseen cancelation, emergency, disaster, or pandemic, we have established support arrangements to ensure uninterrupted support for you. These arrangements were formulated in collaboration with our Emergency & Disaster Management Plan (EDMP), Continuity of Clinical services policy and/or a Pandemic Management Plan. If such a situation arises, we agree to work together and follow the procedures set out in the EDMP to safeguard the well-being of all parties involved and reduce any interruptions to your services.
Continuity of Support Arrangement Options that may be possible instead of a cancelation:
Option 1: Reschedule appointment on the same day
Option 2: Relocate to Alternative Site/ Your Home
Option 3: Change over to Telehealth Appointment
Option 4: Provide non face to face services (Creating resources for participants)
Option 5: Assign Alternative Therapist
Soaring Health may bill for non-face-to-face (non-contact) hours dedicated to aspects of a participant, client or patient's care and treatment such as scoring assessments, creating therapy plans, note taking, communicating with other service providers and researching specific strategies. The total contact and non-contact hours will not exceed the hours outlined in the Schedule of Supports (Section 4) of the Service Agreement provided at an individual's initial appointment.